Return Policy
RETURN & REFUND POLICY
Return & Refund Policy for Claire's Boutique
At Claire's Boutique, we want you to feel confident when shopping with us. If for any reason you are not satisfied with your purchase, we offer a return option under the conditions outlined below.
By placing an order on Shopclaireboutique.com, you confirm that you have read, understood, and accepted this Return & Refund Policy.
Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return, the following conditions must be met:
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The item must be unused, unworn, and unwashed
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The item must be in its original condition and packaging
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The product must not show signs of excessive use, damage, or alteration
Returns that do not meet these requirements may be declined.
Please note that return shipping costs are the responsibility of the customer.
Once we receive your returned item, returns are typically processed within 5–7 business days.
How to Start a Return
To begin a return request, please contact us first.
Send an email to:
Include the following information:
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Your order number
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The reason for your return
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Your full name and shipping address
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Photos of the product if the item arrived damaged or defective
Our support team will provide you with the correct return instructions.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
We also recommend using a tracked shipping method and keeping proof of shipment until your return has been completed.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Email us at info@shopclaireboutique.com and include:
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Your order number
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A short description of the issue
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Clear photos or a short video showing the defect
Once the issue has been reviewed, we may offer:
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A replacement item, depending on product availability
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Another appropriate solution depending on the situation
Replacement processing typically takes 7–14 business days.
Lost Packages
If your package appears to be lost in transit, please contact our support team.
Provide your order number and tracking details, and we will help investigate the shipment with the carrier.
If the carrier confirms the package is lost, we will arrange a replacement or refund when appropriate.
If a package is refused at delivery, unclaimed, or returned due to an incorrect address, a $35 CAD administrative and shipping fee may be deducted from the refund.
Order Cancellations
Orders can be cancelled before they are processed for shipment.
If you wish to cancel your order, please contact us as soon as possible at:
Once an order has already been shipped, it can no longer be cancelled. In that case, you may initiate a return after delivery following the return process described above.
Chargebacks and Disputes
If you experience any issue with your order, please contact us first so we can resolve the situation.
If a chargeback or payment dispute is filed, we may provide supporting documentation to the payment provider, including:
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Order confirmation
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Shipment and tracking information
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Email communication regarding the order
Submitting a chargeback without first contacting our support team may delay the resolution process.
Additional Information
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Returns are not free and return shipping costs are paid by the customer.
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Returned items must be sent according to the instructions provided by our support team.
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We are not responsible for delays caused by shipping carriers or customs clearance.
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Items returned in used, worn, or unsanitary condition may not be accepted for return.
Contact Information
If you have any questions regarding this policy or need assistance with a return, please contact us.
Claire's Boutique
Website: Shopclaireboutique.com
Email: info@shopclaireboutique.com
Our customer support team will be happy to assist you.